We currently ship to Australia only.
Standard AUS shipping of $7.50 will be charged for all orders up to $70. Free Shipping applies when you spend $70 & above.
OUR SHIPPING POLICY
For all orders with a cart total of under $70 (after any discounts or vouchers are applied) the standard charges of $7.50 will apply.
Orders are processed and dispatched within 48 hours of being received, and arrive approximately 1-10 days from dispatch depending on the address location (refer to table below for approximate delivery time based on your location).
|Sending to||Approximate Delivery Time|
|Adelaide||1 to 2 business days|
|Albury||1 to 2 business days|
|Bendigo||2 to 3 business days|
|Brisbane||1 to 2 business days|
|Bundaberg||2 to 3 business days|
|Cairns||3 to 7 business days|
|Canberra||1 to 2 business days|
|Central Coast||Same or next business day|
|Coffs Harbour||1 to 3 business days|
|Darwin||4 to 12 business days|
|Geelong||2 to 3 business days|
|Gold Coast||1 to 2 business days|
|Hobart||3 to 4 business days|
|Launceston||3 to 4 business days|
|Mackay||2 to 3 business days|
|Maryborough||2 to 3 business days|
|Melbourne||1 to 2 business days|
|Newcastle||Same or next business day|
|Northern Rivers||1 to 2 business days|
|Perth||7 to 10 business days|
|Port Macquarie||1 to 3 business days|
|Rockhampton||2 to 3 business days|
|Sunshine Coast||2 to 3 business days|
|Sydney||Same or next business day|
|Toowoomba||1 to 2 business days|
|Townsville||3 to 7 business days|
|Wollongong||1 to 2 business days|
All orders are shipped from Sydney NSW, 2067, and a tracking number is issued via email. We use Sendle for our parcel delivery for all Standard Shipping items.
SIGNATURE ON DELIVERY
Signature on delivery is not required for all parcels.You must provide a safe and secure address as the courier will safe drop your parcel if you are not at home.
If you enter the wrong address at checkout, please contact us within half an hour of placing the order. If Glow Proteins is not contacted within this timeframe and a tracking number has already issued, a $20 'return to sender' fee will be charged.
We will happily accept the return of any product which is damaged, or does not match the description of what you ordered.
Glow Proteins asks you to please inspect the parcel before signing with the courier should any damage have occurred in transit. Should any damage have occurred Glow Proteins must be contacted via email firstname.lastname@example.org within 48 hours of receiving your goods and provided with photo evidence for verification.
You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price less freight costs. Please note that every effort is taken to ensure that we pack your order as safely as possible – but damage does occur from time to time – especially in the transit.
Once the product is opened, we do not refund the purchase price if you simply change your mind.
We unfortunately cannot refund orders once the initial tracking number has been received once an order has been placed. If you do want a refund once an order has been placed, and before a tracking number has been received, we will deduct the shopify and/or afterpay (if applicable) processing fee from the received payment before we refund the amount back to you.