Returns and Refunds

Returns are available subject to the following conditions: 

If the item is faulty, damaged or the wrong product is sent. Glow Proteins must be contacted via email hello@glowproteins.com.au within 48 hours of receiving your goods and provided with photo evidence for verification.

We will either refund the cost of the product or send a replacement depending on the specific concern. This will only be processed once we have received the original items back. A return address will be provided to you once you have emailed us with your specific concern. 

The following conditions will not be eligible for any refunds or returns: 

(a) If the products have been opened or the customer has sampled and does not like the products.

(b) The customer changes their mind or has made a mistake in their order.

(c) The customer did not familiarise themselves with the ingredients or other product information available on the product page before ordering.