Returns Policy

Returns are available subject to the following conditions:

If the item is faulty, damaged or the wrong product is sent. Glow Proteins must be contacted via email hello@glowproteins.com.au within 48 hours of receiving your goods and provided with photo evidence for verification.
We will either refund the cost of the product or send a replacement depending on the specific concern. This will only be processed once we have received the original items back. A return address will be provided to you once you have emailed us with your specific concern.

The following conditions will not be eligible for any refunds or returns:

If the products have been opened or the customer has sampled and does not like the products.
The customer changes their mind or has made a mistake in their order.
The customer did not familiarise themselves with the ingredients or other product information available on the product page before ordering.

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